LinkedIn logo

Frequently Asked Questions (FAQs)

What is TSIM?

TSIM is a guiding framework to help support the successful development, implementation and sustainability of telehealth services. It provides a roadmap and terminology to boost clinical and technical collaboration required to successfully design high quality, highly reliable telehealth services that are integrated into the traditional care delivery system.

Who is TSIM for?

TSIM is intended for telehealth leaders and teams that are responsible for their organization’s digital transformation efforts. TSIM helps leaders simplify and deliver this complex process.

Why is TSIM needed?

Organizations have struggled for decades with developing, implementing and managing telehealth services. Many of the challenges that impaired the success of early telehealth pioneers are still inhibiting leaders today. As investments in telehealth technologies continue to hit all-time record highs, TSIM is an investment in the people who are charged with developing and implementing the successful telehealth services that will transform care delivery.

How is TSIM different from other telehealth options?

There are a variety of materials available, many at no cost, to initiate a telehealth journey. These materials tend to be high level or theoretical in nature. What the field is missing is a comprehensive ‘how to’ guide that walks users through key steps in a practical and detailed manner. Developed by thought leaders in the field, TSIM is a comprehensive start to finish guidebook that will help telehealth ideas become reality.

How does TSIM help providers utilize existing telehealth tools available to them?

Many health systems now find providers who are freshly seeking to take advantage of the telehealth tools available to them, but not are equipped to balance the nuances of altered workflow, align resource and assess the financial impacts of a service model that may very well scale rapidly. TSIM provides a structured environment to work with innovative providers with the context of the needs of the health system.

How does TSIM help guide the transition of team members to telehealth services?

With the advent of large scale telehealth use, many healthcare support positions are transitioning their roles or find themselves with a new position altogether. TSIM provides clarity on what needs to be done to support telehealth services and how roles of team members can be assigned for maximum synergy across the available personnel resources.

How does TSIM make a health system more competitive in the telehealth landscape?

A health systems desire to compete, or at least keep pace, with a care delivery landscape that is increasing relying on virtual communications can quickly lead to a pressured search for the right use cases, akin to a hammer searching for a nail. By emphasizing strategy before deployment, TSIM provides the context for a conversation about solving an inefficiency in healthcare delivery prior to choosing a telehealth modality.

We have identified a telehealth vendor, what is the next step?

TSIM is not a telehealth vendor and advises that starting with technology first is typically a mistake. Strategy is the most important phase in TSIM as it guides all future decisions, including technology choices.

If my organization is unable to invest in a Telehealth Center or dedicated staff, how can TSIM help?

TSIM considers approaches relevant to small, medium, and large telehealth programs and guides users with regards to when to capitalize on existing organizational resources and when a dedicated telehealth resource becomes a necessity.

If my organization has already developed telehealth services. How can TSIM help us after go-live?

TSIM has a structured continuous quality improvement process and tracking capabilities, enabling organizations to iteratively improve services in each of the critical telehealth quality domains. TSIM will help your organization evolve and improve the services already in operations in the years to come through thoughtful, stepwise consideration, metric tracking, and guided reconfiguration.

Can TSIM help my organization assess and improve operational efficiency of services?

During implementation and operations phases, TSIM offers structure and guidance for tracking early and long term process and outcome measures. Maintaining service success in the years following implementation requires organizational discipline and focus. As the consortium of TSIM adopters grows, benchmarking data and best practices will be available in the domains of quality control, reporting, relationship management, customer engagement, efficiency of care delivery, and value.

Contact us:
+1 (332) 910 8186 

(UK work hours Mon-Fri 9am-6pm GMT)
Cookie Policy
Privacy Policy

TSO logo



“There are many playbooks for telehealth, but they almost universally are delivered at such a high level that the boots on the ground implementors are left with a basic understanding of categories of tasks without a clear roadmap on how to tackle them. TSIM changes that, with a system that logically and concisely covers the breadth of effort required to transform health care practice over distance with virtual tools. People who study TSIM will feel fully equipped to bring innovation to reality.

James McElligott, Executive Medical Director of the MUSC Health Center for Telehealth

A clear roadmap and structure during 
uncertain times.

Follow Live:

Reasons to Adopt TSIM

A step-by-step guide 
built on industry 
best practice.

Demand is growing with organizations adopting TSIM throughout U.S

A universal model that 
can be adopted by any telehealth provider.

Universal Model
Step by step guide
Global demand
Roadmap icon
TSIM logo
MUSC logo
FREE Practice TestFAQsEnroll

Watch the TSIM webinar series and hear from our experts about the common challenges they face and how the TSIM process can support:

Become TSIM Certified 
New Foundation Course

Enroll today at only $495*

Developed by industry experts at the Medical University of South Carolina (MUSC).

The TSIM Foundation Course gives healthcare professionals and teams the knowledge and confidence to apply the TSIM framework in their own organizations. It helps them understand how TSIM can meet the challenges of telehealth development, implementation, and optimization.

Becoming TSIM certified equips individuals with the skills and understanding to deliver effective and sustainable telehealth services and meet the evolving needs of patients in an everchanging world.

What will TSIM Foundation students learn?

  1. An organizational structure for telehealth development and delivery

  2. Legal and regulatory considerations for developing and delivering telehealth services

  3. How to create sustainable telehealth services

  4. How to provide efficient and effective care through telehealth

  5. Outcomes planning for all telehealth services

  6. The six phases of the TSIM framework and how they provide a structured approach for the development, optimization, and long-term sustainability of telehealth services.

What is the format for the TSIM Foundation Course?

Online learning platform - 15/20 hours of study content

Self-paced (recommendation is to complete the course within six weeks)

Badge and certificate upon successfully passing the proctored exam

An interactive course with videos, podcasts, quizzes, articles, and

reflection points

Includes a digital copy of the TSIM guidebook (RRP $90.00)

Access to a live customer support team.

Is the TSIM Foundation Course accredited?

Once you have completed the course, you will undertake an accredited proctored exam by the world’s leading accreditation and exam institute – APMG International. You will have 40 minutes and the pass mark is 70% or higher, i.e. 35 or more marks out of 50.

Upon successfully passing the exam, you will become TSIM certified and receive a digital badge and certificate, which you can add to your professional profile and electronic signatures.

Who should enroll?

C-Suite Leaders

Those tasked with establishing an organizational telehealth/digital health strategy and want a roadmap to accelerate their transformation efforts and bring that vision to reality.

Chief Innovation Officers, Chief Digital Health Officers, Chief Technology Officers, Chief Information Officers, Chief Medical Information Officers, Chief Medical Officers, Chief Nursing Officers.

TSIM provides telehealth teams both clinical and technical with a systematic approach in common language to proactively recognize their strengths, weaknesses and gaps in service development, implementation and management. The Foundation Course is designed for:


Telehealth Leaders

Those who are charged with developing, implementing, and managing telehealth services and want to boost the clinical, technical, and business collaboration required to create successful and sustainable services.

Telehealth VPs, Administrators, Directors, Managers, and Co-ordinators.

Clinical Leaders

Those who are selected as the providers champions to represent their peers and help navigate the complexities of telehealth service development and implementation.

Physicians, Nurse Practitioners, Physician Assistants, Nurses, Pharmacists, Respiratory Therapists, 
Mental Health Professionals, Physical Therapists, and Occupational Therapists.

Course Overview

The fully accredited TSIM Foundation Course is now available 
at an introductory rate of $495.00*

Includes full access to the 20 hours of study content and a digital copy of the TSIM guidebook (RRP $90.00). Want to know more or get access to the course? Complete the form below and a member of the team will be in touch.

"The TSIM Foundation Course has everything a telehealth administrator would need in establishing or growing their telehealth program. It thoroughly goes over every critical step and highlights how standardizing telehealth program development processes will lead to resilience and success."

Enroll today

*Note: Offer valid throughout 2024. Price includes access to the learning platform and proctored exam. 
Should candidates need to resit the exam, there will be an additional charge of $195.00.